Returns are accepted within 30 days of purchase. Full refund or replacement due to defective merchandise. In cases of "decided did not want it" or “changed my mind”. Customer is responsible for return shipping. Refund will be made once the item(s) arrive at our warehouse and will be refunded for the original purchase amount less the original shipping. Returns of this kind will be done as long as it is within 30 days and the product is unopened and unused. All returned items must be within 30 days, be unused, uninstalled and still in original packaging.
If there is an error in shipment, such as we shipped a product different than what you ordered, we will reship the correct product to you at no charge upon the return to our warehouse of the incorrect product. The product must be received new, unused and in original packaging. Please email or call us immediately and we will try to work out a satisfactory solution.
Special order or clearance items are not returnable. Upon return we will issue you a gift certificate in the amount of the items returned. You will be emailed a code that can be used for payment on future orders. You may instruct us to refund your credit card minus the shipping and 20% restocking fee if that is your wish.
Any return must be authorized by us. If not it may be refused. Even if we accept the package accidentally it is not considered returned without previous authorization.